Operations and status
Service status, planned maintenance, and how we tell you.
This page is being prepared. What follows is a draft, not the final text — do not rely on it for a legal or contractual decision.
Key points
- Planned maintenance is always announced by email to administrators.
- Major incidents are updated here until they are resolved.
- An automated status page is being wired in.
1Current status
Once the automated status page is connected, this section will show live status for each app in the suite. For now, ongoing incidents are announced by email to workspace administrators.
2Maintenance
Planned maintenance runs outside business hours and is announced in advance by email. The notice states which apps are affected and how long the interruption is expected to last.
3Incidents
Incidents affecting multiple organisations are updated here until they are closed, including the scope of the impact. While one is open, the operations team restores access first and looks for the root cause afterwards.
4After an incident
For prolonged incidents or any data loss, we send a report covering the cause, the fix and what will prevent a repeat. It goes to the administrators of every affected workspace.
Related pages
Privacy policy
What is collected, where it is held, and who can reach it.
Terms of service
The terms under which Kobizo provides openDesk.
Security and compliance
How the platform is protected, and what can be demonstrated.
Accessibility statement
Where we stand, and how to tell us when something blocks you.