Help centre
Answers, and how to reach a person when you need one.
This page is being prepared. What follows is a draft, not the final text — do not rely on it for a legal or contractual decision.
Key points
- Most sign-in problems come down to a domain that has not finished verifying.
- The Operations page tells you whether a fault is ours or yours.
- Always include your workspace name — without it we cannot look anything up.
1Common questions
The most common questions: cannot sign in, forgotten password, a domain still showing as unverified, and how to add users. In most cases the cause is a DNS record that has not propagated yet, or an account with no role assigned.
2Service issues
If an app will not open, check the Operations page first to see whether it is a platform-wide incident or something specific to you. Platform incidents are updated there until they are resolved.
3Contact us
If that does not settle it, email us with your workspace name, what you were doing, and when it happened. A screenshot of the error message shortens the investigation considerably.
4Response times
Support requests are handled during business hours, with priority given to anything that locks out an entire organisation. Enterprise customers have their own commitments set out in their contract.